Outsourced NOC Support
Need us 24×7? Overnight? Just on weekends? Our award-winning outsourced NOC support services provide exactly the level of support you need when you need it. Focus your attention and resources on revenue-generating projects and leave infrastructure monitoring and management to the team trusted by enterprises, communications service providers, OEMs, MSPs, and others to deliver maximum uptime, availability, and performance.
Award-winning 24x7 infrastructure monitoring and support
Our network operations centers monitor tens of thousands of infrastructure elements around the clock. High-level NOC management expertise and custom-built systems ensure you and your customers achieve the infrastructure performance and availability needed to grow and thrive with confidence in a quickly-changing IT landscape.
Simply put, our goal is 100% uptime for each client’s technology environment—whether we’re supporting you directly or supporting your customers. Our NOC uses advanced event detection systems and SLA-specific responses to keep infrastructures operating. Our outsourced NOC services are thorough and comprehensive, from initial setup to 24×7 support to post-event analysis and reporting.
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Service at every level of technical support
Notification Support
We detect and identify events from alarms, calls, and emails related to network and security equipment, circuits, cloud infrastructure, and applications. This also includes creating incidents and notifying or escalating them to the client or customer until the incident has been acknowledged.
Tier 1 Support
At Tier 1, support includes initial event correlation, infrastructure, and services impact determination, and incident prioritization within established SLA timeframes—in addition to the scope of Notification Support. We work the vast majority of issues to resolution without impacting your team at all. Our Tier 1 resolution rates typically sit between 60% and 80% of all issues.
Report on key metrics
Reveal the critical metrics missing from your operation and paint the full picture of availability, quality, security posture, and more. We combine KPI reporting with a broader set of utilization metrics that bring additional data and context into view.
Need to deliver 24x7 NOC support to your customers? Partner with us.
Looking for a NOC services partner who can fill 24×7 NOC support gaps and unlock new revenue opportunities in high-demand areas like managed services? The INOC VISION Partner Program gives you the solutions, training, tools, and support to accelerate profitability and expand your business at a fraction of the cost and complexity of standing up NOC services yourself. Add our capabilities to your service catalog
- MSPs
- VARs & SIs
- OEMs
- Strategic Technology Partners
- Referral Sales Agents
Take a look inside our comprehensive service catalog
Our service catalog covers a wide range of operational support functions for proactively monitoring, detecting, and measuring service availability and performance across the infrastructure and its support operations—24×7 or whenever you need us. Expand the sections below for a sample of our comprehensive service catalog.
Want to integrate or white-label these services into your own service catalog? Talk to us about our partner program.
Frequently Asked Questions
Event Monitoring and ManagementINOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
You deserve NOC support that’s…
- List Operationalized for speed, flexibility, and responsiveness
- Operationalized for speed, flexibility, and responsiveness
- Operationalized for speed, flexibility, and responsiveness
- Operationalized for speed, flexibility, and responsiveness
- Operationalized for speed, flexibility, and responsiveness
Operationalized for speed, flexibility, and responsiveness.
The INOC Platform actively monitors your infrastructure and applications in real time, 24×7, to identify faults, make actionable correlations, and prepare tickets for resolution without disrupting your team or your business. Unlike most NOCs, our operation positions an Advanced Incident Management (AIM) team at the beginning of our support workflow to better interpret issues and relay them to the appropriate tier—vastly improving the accuracy and efficiency of service.
The INOC Platform—at a glance
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
Secure and certified from top to bottom.
Security Program- 7-year background checks, including drug screening
- SOC 2 Type II — Dual primary data centers
- Centralized Access — Secure NOC facilities, KeyCard access
- Complete client separation — Connectivity, Server, Databases, Reporting
- Dedicated security team — Administrative & technical staff
- Security certifications — ISO 27001 certified NOC, NERC CIP compliance (energy), US Privacy Shield, CAS(T) compliant (UK)
Secure and certified from top to bottom.
- 7-year background checks, including drug screening
- SOC 2 Type II — Dual primary data centers
- Centralized Access — Secure NOC facilities, KeyCard access
- Complete client separation — Connectivity, Server, Databases, Reporting
- Dedicated security team — Administrative & technical staff
- Security certifications — ISO 27001 certified NOC, NERC CIP compliance (energy), US Privacy Shield, CAS(T) compliant (UK)
Secure and certified from top to bottom.
- 7-year background checks, including drug screening
- SOC 2 Type II — Dual primary data centers
- Centralized Access — Secure NOC facilities, KeyCard access
- Complete client separation — Connectivity, Server, Databases, Reporting
- Dedicated security team — Administrative & technical staff
- Security certifications — ISO 27001 certified NOC, NERC CIP compliance (energy), US Privacy Shield, CAS(T) compliant (UK)
Secure and certified from top to bottom.
- 7-year background checks, including drug screening
- SOC 2 Type II — Dual primary data centers
- Centralized Access — Secure NOC facilities, KeyCard access
- Complete client separation — Connectivity, Server, Databases, Reporting
- Dedicated security team — Administrative & technical staff
- Security certifications — ISO 27001 certified NOC, NERC CIP compliance (energy), US Privacy Shield, CAS(T) compliant (UK)
Ready to support virtually any technical environment.
While we employ a wide array of cutting-edge technology and sophisticated operational tools, it’s our depth of knowledge that makes the difference. With decades of experience in infrastructure monitoring and engineering—and with thousands of mission-critical decisions under our belts—we’re uniquely equipped to understand the technical elements within your IT environment and satisfy the ever-changing infrastructure support demands.
Over-utilized technology staff
Over-utilized technology staff
Over-utilized technology staff
Over-utilized technology staff
Over-utilized technology staff
Over-utilized technology staff
Over-utilized technology staff
Over-utilized technology staff
Over-utilized technology staff
Over-utilized technology staff
Join hundreds of companies maximizing uptime and availability with INOC
CASE STUDY
How INOC Helped Adtran Improve Its Onboarding Process, Reduce Time-to-Ticket by 26%, and Reduce Time-to-Resolution by 50%
What’s your NOC solution?
24x7 NOC Support Services
Need us 24x7? Overnight? Just on weekends? Our award-winning outsourced NOC support services provide exactly the level of support you need—when you need it. Focus your attention and resources on revenue-generating projects and leave infrastructure monitoring and management to the team trusted by enterprises, communications service providers, and OEMs to deliver maximum uptime, availability, and performance.
24x7 NOC Support Services
Need us 24x7? Overnight? Just on weekends? Our award-winning outsourced NOC support services provide exactly the level of support you need—when you need it. Focus your attention and resources on revenue-generating projects and leave infrastructure monitoring and management to the team trusted by enterprises, communications service providers, and OEMs to deliver maximum uptime, availability, and performance.
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
Full NOC support in 4 steps
Outsourcing your NOC support
Outsourcing your NOC support
Outsourcing your NOC support
Outsourcing your NOC support
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
Dive into our resources
Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support- Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
- Explore a few best practices in our guide to ITIL incident management.
- Start improving MTTR and MTBF in your optical networks with our eight tips.
- Get some unique perspectives on managing cloud infrastructure in our blog post.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Outsourcing your NOC support- Get a clear and concise introduction to outsourced NOC support in our definitive guide.
- Learn three factors to consider when deciding to outsource or not in our handy decision guide.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
- Get an introduction to outsourced NOC staffing models in our staffing guide.
- Take a look at our onboarding process and what to expect if you turn up support with us.
Outsourcing your NOC support- Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
- Explore a few best practices in our guide to ITIL incident management.
- Start improving MTTR and MTBF in your optical networks with our eight tips.
- Get some unique perspectives on managing cloud infrastructure in our blog post.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Outsourcing your NOC support- Get a clear and concise introduction to outsourced NOC support in our definitive guide.
- Learn three factors to consider when deciding to outsource or not in our handy decision guide.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
- Get an introduction to outsourced NOC staffing models in our staffing guide.
- Take a look at our onboarding process and what to expect if you turn up support with us.
Outsourcing your NOC support- Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
- Explore a few best practices in our guide to ITIL incident management.
- Start improving MTTR and MTBF in your optical networks with our eight tips.
- Get some unique perspectives on managing cloud infrastructure in our blog post.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Get in touch with us
Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.
Get in touch with us
Need to deliver 24×7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.
Let’s Talk NOC
Use the form below to drop us a line. We’ll follow up within one business day.
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About INOC
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, communications service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC assesses internal NOC operations to improve efficiency and shorten response times, and provides best practices consulting to optimize, design, and build NOC operations, frameworks, and procedures. Proactive 24×7 NOC support is provided with several options, including North America, EU, or APAC only or global integrated NOCs. INOC’s 24×7 staff provides a hands-on approach to incident resolution for technology infrastructure support.
- info@inoc.com
- +1 (877) 821-3515