NOC Operations Consulting
Designing a new NOC or optimizing an existing one, either for yourself or on behalf of your customers? Our NOC experts assess support requirements, analyze gaps, and draw on operational best practices to provide tiered organization structures, define appropriate workflows, and provide full operational visibility into your infrastructure and support systems. Put our expertise to work for you.
Build or optimize your NOC for peak performance and availability
A fast and effective NOC relies on a fully documented and implemented operational framework—one that employs best practices and innovative problem-solving throughout your IT environment.
Having designed and implemented NOC operations with the best reputation in the enterprise, service provider, and OE markets, we deliver comprehensive best practices consulting for designing and building new NOCs and helping existing NOCs significantly improve the support provided to you and your customers.
Our approach to high-quality support aligns and integrates each function of NOC support operations to enable more informed, consistent decision-making in line with the ITIL framework. Rather than a traditional consulting arrangement, you’ll get a concise project scope tied closely to each deliverable at a rate that reflects the size and complexity of the IT environment.
FREE WHITE PAPER
Top 10 Challenges to Running a Successful NOC
Download our free white paper and learn how to overcome the top challenges in running a successful NOC.
NOC OPERATIONS DESIGN & IMPLEMENTATION
Run your new NOC effectively and efficiently from day one
Building a new NOC or helping your customers build one? Power it with an operational framework designed to deliver outstanding support, fast. We fully evaluate your internal and external support requirements, support expectations, SLAs, security, business continuity, and other requirements to craft a customized blueprint for tiered organization and service operation. You’ll get an actionable plan for hiring, training, and managing people, along with a standardized, ITIL-aligned framework for implementing and managing platforms, processes, and procedures.
Working with existing tools or planning to implement new ones? We help define appropriate workflows and ensure you (or your customers) have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation through comprehensive customer experience management to ensure both quality control and assurance while continually improving service—the keys to NOC success in a quickly-changing IT environment.
Outsourcing your NOC support
Outsourcing your NOC support
Outsourcing your NOC support
Outsourcing your NOC support
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
NOC OPERATIONS DESIGN & IMPLEMENTATION
Run your new NOC effectively and efficiently from day one
Building a new NOC or helping your customers build one? Power it with an operational framework designed to deliver outstanding support, fast. We fully evaluate your internal and external support requirements, support expectations, SLAs, security, business continuity, and other requirements to craft a customized blueprint for tiered organization and service operation. You’ll get an actionable plan for hiring, training, and managing people, along with a standardized, ITIL-aligned framework for implementing and managing platforms, processes, and procedures.
Working with existing tools or planning to implement new ones? We help define appropriate workflows and ensure you (or your customers) have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation through comprehensive customer experience management to ensure both quality control and assurance while continually improving service—the keys to NOC success in a quickly-changing IT environment.
Outsourcing your NOC support
Outsourcing your NOC support
Outsourcing your NOC support
Outsourcing your NOC support
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
Outsourcing your NOC support
We take the time to understand people, processes, and platforms across your IT environment to define appropriate workflows and ensure you have full operational visibility with detailed reports and metrics to run the NOC. We support each implementation with comprehensive customer experience management to ensure quality control and assurance while continually improving service—processes that are key to NOC success in a changing IT environment.
NOC operations solutions for enterprises, service providers, OEMs, MSPs, and others
Enterprises
Get deep expertise in infrastructure, networking, servers, virtual machines, and all of the systems and software you and your end-users rely on for IT service delivery.
Enterprises
Get deep expertise in infrastructure, networking, servers, virtual machines, and all of the systems and software you and your end-users rely on for IT service delivery.
Enterprises
Get deep expertise in infrastructure, networking, servers, virtual machines, and all of the systems and software you and your end-users rely on for IT service delivery.
Let’s give your NOC the operational capability it deserves
With well over 20 years of experience implementing best practices in NOCs around the world, we’ve seen and solved many of the biggest operational hurdles that hinder growth and waste valuable time and energy.
Right now, our ITIL-aligned frameworks power IT support in hundreds of organizations, helping teams resolve issues faster and improve their proactive and predictive capabilities. Whether you’re building a NOC or want to unlock new opportunities for efficiency within your current one, we help you develop a framework designed to make life easier and your business stronger.
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
Dive into our resources
Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support- Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
- Explore a few best practices in our guide to ITIL incident management.
- Start improving MTTR and MTBF in your optical networks with our eight tips.
- Get some unique perspectives on managing cloud infrastructure in our blog post.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Outsourcing your NOC support- Get a clear and concise introduction to outsourced NOC support in our definitive guide.
- Learn three factors to consider when deciding to outsource or not in our handy decision guide.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
- Get an introduction to outsourced NOC staffing models in our staffing guide.
- Take a look at our onboarding process and what to expect if you turn up support with us.
Outsourcing your NOC support- Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
- Explore a few best practices in our guide to ITIL incident management.
- Start improving MTTR and MTBF in your optical networks with our eight tips.
- Get some unique perspectives on managing cloud infrastructure in our blog post.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Outsourcing your NOC support- Get a clear and concise introduction to outsourced NOC support in our definitive guide.
- Learn three factors to consider when deciding to outsource or not in our handy decision guide.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
- Get an introduction to outsourced NOC staffing models in our staffing guide.
- Take a look at our onboarding process and what to expect if you turn up support with us.
Outsourcing your NOC support- Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
- Explore a few best practices in our guide to ITIL incident management.
- Start improving MTTR and MTBF in your optical networks with our eight tips.
- Get some unique perspectives on managing cloud infrastructure in our blog post.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Get in touch with us
Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.
Become an INOC VISION Partner
Need to deliver 24×7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.
Let’s Talk NOC
Use the form below to drop us a line. We’ll follow up within one business day.
Please note any information you provide will be kept private.
About INOC
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, communications service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC assesses internal NOC operations to improve efficiency and shorten response times, and provides best practices consulting to optimize, design, and build NOC operations, frameworks, and procedures. Proactive 24×7 NOC support is provided with several options, including North America, EU, or APAC only or global integrated NOCs. INOC’s 24×7 staff provides a hands-on approach to incident resolution for technology infrastructure support.
- info@inoc.com
- +1 (877) 821-3515