24x7 Managed NOC Services for MSPs
Unlock additional revenue opportunities with your customers, grow into new markets, and hit your revenue targets with 24×7 NOC capabilities. Focus your attention and resources on revenue-generating projects and leave infrastructure monitoring and management to the team trusted by hundreds of organizations to deliver maximum uptime, availability, and performance.
24x7 NOC support is in high demand, but delivering it is no easy task for MSPs.
The explosion of demand for 24×7 NOC support among enterprises, communications service providers, and other large organizations has created an expanded business opportunity for IT managed service providers serving those customers and looking to break into new markets.
But the high costs, long lead times, and operational challenges of delivering advanced round-the-clock NOC support stand in the way of this competitive value-add.
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
INOC NMS or Integrated Manager of Managers
You deserve a NOC partner that quickly enables your managed services growth strategy.
MSPs need a NOC partner that brings the experience of implementing and integrating monitoring and ITSM tools, advanced technical support capabilities, and deep operational expertise to handle heavy customer support workloads better and at a fraction of the cost of utilizing their own internal technical resources.
We are that partner. Rather than burdening your existing technical staff with NOC support activities or spending months or even years operationalizing a NOC, partnering MSPs can quickly tap into our comprehensive service catalog and deep operational expertise, getting everything they need to meet customers’ technology support challenges and accelerate profitability right now. We become the key operational component of your 24×7 managed service offering.
Learn why top-performing MSPs are partnering with us.Forward-thinking MSPs are standing before massive and growing market opportunities. The technologies making their way into the enterprise and the mid-market require experts who can integrate complicated multi-vendor systems and navigate the sometimes dizzying and fraught reality of digital transformation. As the steady migration to the cloud continues, the explosive demand for Managed Services has driven a healthy ecosystem of vendors and strategic partners eager to integrate with MSPs to meet that demand.
But despite the rise in vendors and partners, there’s a notable lack of options in this critical area: high-quality 24×7 NOC capability. A capable, operationally mature NOC is the foundation of any Managed Service successfully serving enterprise and mid-market customers today. For most MSPs however, the high costs, operational experience, long lead times, and practical challenges that stand in the way of delivering efficient enterprise-level support themselves frustrate what otherwise could be a competitive value-add for customers.
MSPs, therefore, need a NOC partner that brings the experience of implementing and integrating monitoring and ITSM tools, advanced technical support capabilities, and deep operational expertise to handle these heavy customer support workloads better and at a fraction of the cost of utilizing their own internal technical resources. We are that NOC partner.
FREE PARTNER GUIDE
The INOC VISION Partner Program for System Integrator and MSPs
Download our free partner guide and learn how a 24×7 NOC service partner offers the fastest, most cost-effective way to meet your customers’ technology support challenges, accelerate your profitability, and hit your revenue goals.
COMPREHENSIVE 24X7 NOC SUPPORT
Managed NOC service at every level of technical support
Notification Support
We detect and identify events from alarms, calls, and emails related to network and security equipment, circuits, cloud infrastructure, and applications. This also includes creating incidents and notifying or escalating them to the client or customer until the incident has been acknowledged.
Tier 1 Support
At Tier 1, support includes initial event correlation, infrastructure, and services impact determination, and incident prioritization within established SLA timeframes—in addition to the scope of Notification Support. We work the vast majority of issues to resolution without impacting your team at all. Our Tier 1 resolution rates typically sit between 60% and 80% of all issues.
Report on key metrics
Reveal the critical metrics missing from your operation and paint the full picture of availability, quality, security posture, and more. We combine KPI reporting with a broader set of utilization metrics that bring additional data and context into view.
Take a look inside our comprehensive service catalog
Our service catalog covers a wide range of operational support functions for proactively monitoring, detecting, and measuring service availability and performance across the infrastructure and its support operations—24×7 or whenever you need us. Expand the sections below for a sample of our comprehensive service catalog.
Want to integrate or white-label these services into your own service catalog? Talk to us about our partner program.
Frequently Asked Questions
Event Monitoring and ManagementINOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
Why do MSPs partner with us?
We keep good company. Join other leading technology innovators accelerating their business with INOC.
Strategic Technology Partners
VISION Partners get results. Here are a few of their stories.
ABOUT
Client: $2.2 billion revenue; $700 billion assets; 4,300 employees; 21,000 customers
Environment: 450 Applications; Windows, Unix, VMware (4500 servers); MS SQL, Oracle, Cisco, Palo Alto, F5; Dynatrace, LogicMonitor, ServiceNow
PROBLEMS
Service interruptions; MTTR (and Support team coordination and collaboration); Shift and resources management; Limited operational visibility
SOLUTIONS
- SOLUTION 1: Consolidated tools and alarm view, correlation, ticketing integration
- SOLUTION 2: ITIL process framework, NOC Runbooks, tiered support structure
- SOLUTION 3: Operational metrics, KPIs, QC/QA analysis, reporting, CSI
RESULTS
- 45% reduction in time to action
- 70% of incidents resolved by Tier 1 Team
- Visibility into challenge areas of infrastructure and support teams
ABOUT
Client: $2.2 billion revenue; $700 billion assets; 4,300 employees; 21,000 customers
Environment: 450 Applications; Windows, Unix, VMware (4500 servers); MS SQL, Oracle, Cisco, Palo Alto, F5; Dynatrace, LogicMonitor, ServiceNow
PROBLEMS
Service interruptions; MTTR (and Support team coordination and collaboration); Shift and resources management; Limited operational visibility
SOLUTIONS
- SOLUTION 1: Consolidated tools and alarm view, correlation, ticketing integration
- SOLUTION 2: ITIL process framework, NOC Runbooks, tiered support structure
- SOLUTION 3: Operational metrics, KPIs, QC/QA analysis, reporting, CSI
RESULTS
- 45% reduction in time to action
- 70% of incidents resolved by Tier 1 Team
- Visibility into challenge areas of infrastructure and support teams
ABOUT
Client: $2.2 billion revenue; $700 billion assets; 4,300 employees; 21,000 customers
Environment: 450 Applications; Windows, Unix, VMware (4500 servers); MS SQL, Oracle, Cisco, Palo Alto, F5; Dynatrace, LogicMonitor, ServiceNow
PROBLEMS
Service interruptions; MTTR (and Support team coordination and collaboration); Shift and resources management; Limited operational visibility
SOLUTIONS
- SOLUTION 1: Consolidated tools and alarm view, correlation, ticketing integration
- SOLUTION 2: ITIL process framework, NOC Runbooks, tiered support structure
- SOLUTION 3: Operational metrics, KPIs, QC/QA analysis, reporting, CSI
RESULTS
- 45% reduction in time to action
- 70% of incidents resolved by Tier 1 Team
- Visibility into challenge areas of infrastructure and support teams
ABOUT
Client: $2.2 billion revenue; $700 billion assets; 4,300 employees; 21,000 customers
Environment: 450 Applications; Windows, Unix, VMware (4500 servers); MS SQL, Oracle, Cisco, Palo Alto, F5; Dynatrace, LogicMonitor, ServiceNow
PROBLEMS
Service interruptions; MTTR (and Support team coordination and collaboration); Shift and resources management; Limited operational visibility
SOLUTIONS
- SOLUTION 1: Consolidated tools and alarm view, correlation, ticketing integration
- SOLUTION 2: ITIL process framework, NOC Runbooks, tiered support structure
- SOLUTION 3: Operational metrics, KPIs, QC/QA analysis, reporting, CSI
RESULTS
- 45% reduction in time to action
- 70% of incidents resolved by Tier 1 Team
- Visibility into challenge areas of infrastructure and support teams
What’s your NOC solution?
Enterprise, Service Provider, OEM
As a leading provider of NOC services, we know how to ensure infrastructure and application availability throughout the enterprise, prioritize outstanding customer communications for service providers, provide detailed network performance metrics via dashboards and reports for OEMs and their customers, or support any other key business driver and deliver a solution fit just for you.
Not sure if outsourced NOC support is right for your organization? Read our guide and find out.
The Definitive Guide to Outsourced NOC Support Services
MSP, SI, VAR, OEM, Strategic Technology Partner, Referral Sales Agent
Looking for a NOC services partner who can fill 24×7 NOC support gaps and unlock new revenue opportunities in high-demand areas such as managed services? The INOC VISION Partner Program gives you the solutions, training, tools, and support to accelerate profitability and expand your business without at a fraction of the cost and complexity of standing up NOC services yourself.
Wondering if partnering offers an easier, more cost-effective way to add 24×7 NOC support to your service catalog? Read our guide and find out.
The INOC VISION Partner Program for MSPs and SIs
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
Dive into our resources
Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support Outsourcing your NOC support- Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
- Explore a few best practices in our guide to ITIL incident management.
- Start improving MTTR and MTBF in your optical networks with our eight tips.
- Get some unique perspectives on managing cloud infrastructure in our blog post.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Outsourcing your NOC support- Get a clear and concise introduction to outsourced NOC support in our definitive guide.
- Learn three factors to consider when deciding to outsource or not in our handy decision guide.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
- Get an introduction to outsourced NOC staffing models in our staffing guide.
- Take a look at our onboarding process and what to expect if you turn up support with us.
Outsourcing your NOC support- Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
- Explore a few best practices in our guide to ITIL incident management.
- Start improving MTTR and MTBF in your optical networks with our eight tips.
- Get some unique perspectives on managing cloud infrastructure in our blog post.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Outsourcing your NOC support- Get a clear and concise introduction to outsourced NOC support in our definitive guide.
- Learn three factors to consider when deciding to outsource or not in our handy decision guide.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
- Get an introduction to outsourced NOC staffing models in our staffing guide.
- Take a look at our onboarding process and what to expect if you turn up support with us.
Outsourcing your NOC support- Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
- Explore a few best practices in our guide to ITIL incident management.
- Start improving MTTR and MTBF in your optical networks with our eight tips.
- Get some unique perspectives on managing cloud infrastructure in our blog post.
- Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Get in touch with us
Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.
Get in touch with us
Need to deliver 24×7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.
Let’s Talk NOC
Use the form below to drop us a line. We’ll follow up within one business day.
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About INOC
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, communications service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC assesses internal NOC operations to improve efficiency and shorten response times, and provides best practices consulting to optimize, design, and build NOC operations, frameworks, and procedures. Proactive 24×7 NOC support is provided with several options, including North America, EU, or APAC only or global integrated NOCs. INOC’s 24×7 staff provides a hands-on approach to incident resolution for technology infrastructure support.
- info@inoc.com
- +1 (877) 821-3515